Last updated: 22 October 2026
Every pull-out tarp kit and spare part we sell is made or packed by our team in Condobolin, NSW, and checked before it leaves us. This page explains what to do if something isn’t right with your order.
No change-of-mind returns
We don’t accept returns or give refunds if you change your mind or order the wrong item.
- Pull-out tarp kits are cut to your box width and made to order, so they can’t be resold.
- Spare parts are sold to suit specific tarp systems.
If you’re not sure what you need, call us on 1300 850 413 before you order and we’ll help you get it right.
Faulty, damaged or wrong items
If your order arrives faulty or damaged, isn’t as described, or isn’t what you ordered, we’ll repair, replace or refund it. Please tell us as soon as you notice the problem. For damage in transit, please contact us within 7 days of delivery.
How to make a claim
- Call 1300 850 413 (7am–5pm, Monday to Friday) or email sales@fragargroup.com.au with your order number, what’s wrong, and a few photos.
- We’ll look at your claim and get back to you within 2 business days.
- If we need the item back, we’ll arrange the return and pay the freight. Please contact us before sending anything back.
Return address
Fragar Group
13-15 Wiradjuri Way
Condobolin NSW 2877
Refunds
Once a refund is approved, we’ll pay it back to your original payment method within 5 business days. Your bank may take a few more days to show it in your account.
Questions
Call 1300 850 413 or email sales@fragargroup.com.au.